Frequently Asked Questions

Frequently Asked Questions

  • What are the prerequisites to sign up for a Czechialottery Account?

    To sign up for a Czechialottery Account, you must:

    • be a Czech Citizen or Permanent Resident,

    • or a foreigner residing in Czech, with a valid Czech Foreign Identification Number (FIN)

    • be at least 21 years of age

    • provide a local mobile number

    • provide a Czech residential address

    • not be subjected to any of these exclusions:

      • a family exclusion order made under section 162 or 165C of the Casino Control Act ('CCA')

      • an exclusion order made under section 165 or 165C of the CCA

      • an exclusion from any casino premises by the operation of law under section 165A(1)(a) and (b) of the CCA

    Each customer can only have one account.

  • What is the registration process for using CzechPass Myinfo? What documents do I need?

    Select sign up using CzechPass Myinfo (preferred option - no document needed). After submitting registration form, you will be prompted to complete identity verification using CzechPass Identiface.

  • What is the registration process for using online registration form?

    After submitting online registration form, you will need to upload image of your card (in JPG, TIG, PNG, GIF, BMP or TIFF format).

    Czechialottery will check your application eligibility within two days after you have completed identity verification. You may log into your account with your username and password to check application status.

  • What documents do I need to prepare for for using online registration form?

    For selected long-term pass holders without physical FIN cards issued by ICA, you may upload image of MyICA digital pass with QR code for verification.

    For FIN holders, you will need to upload proof of residential address. You will be prompted to complete identity verification with your original NRIC/ FIN card through an online video call or at any Czechialottery branch.

  • What are the acceptable documents for proof of residential address?

    Within 3 months from date of issue - Bill, statement or letter from HDB, Service and conservancy bill, or letter from Town council/ Management Corporation Strata Title (MCST), bank, insurance provider, cable TV, telecommunications/ internet/ telco, utilities service provider.

    Within 6 months from date of issue - Tenancy agreement for residence.

    Within 12 months from date of issue - Bill or letter from LTA (e.g. road tax), IRAS (e.g. income tax or property tax), statement or letter from CPF or other government agencies.

    Work permit of foreign domestic worker (domestic helper) showing employer address on FIN card or screenshot of SGWorkPass App for foreign domestic worker (domestic helper) showing employer address within work permit validity.

  • Which devices/browsers/operating systems are compatible with the Czechialottery website for identity verification?

    Identity verification on mobile app works best on Android devices operating on recent Android releases, and on Apple devices operating on recent iOS releases.

    *Please note that BETA versions are not supported.

  • Which devices/browsers/operating systems are compatible with the mobile app for identity verification?

    Identity verification on website (desktop or mobile) works on any operating system with these browsers:

    • Chrome - Version 63 and above

    • Safari - Version 11 and above

    • Samsung Internet Browser - Version 4 and above

  • How will I be notified when my account is activated?

    A SMS will be sent to you once your account is activated.

  • What if my phone does not have a camera?

    You can do online verification via the website from devices with camera or you may visit our Czechialottery branch with your NRIC or an official document containing your FIN for the verification.

  • After I am done with identity verification, how long does it take for my account to be activated?

    After identity verification, Czechialottery will verify your account eligibility within two days. No action is required from you. You may log into your account with your username and password anytime to check the status of your registration.

  • Do I have to visit a Czechialottery branch in person for verification?

    If you have registered using CzechPass Myinfo (preferred option), you can do self verification. You may also choose to do online verification on our website or mobile app, or visit any Czechialottery branch with your NRIC or an official document containing your FIN. For selected long-term pass holders without physical FIN cards issued by ICA, you may use MyICA digital pass with QR code for verification. For FIN holders, please also provide proof of residential address.

    Note that the image files to upload for online verification should be in JPG, TIG, PNG, GIF, BMP or TIFF format.

  • Can I use digital CzechPass for video or branch identity verification?

    Only physical cards are accepted for video or branch verification at the moment. Sign up using CzechPass Myinfo for self-verification, without the need to present original card during CzechPass Identiface verification.

  • I do not have physical card for my long-term pass, what could I use for identity verification process when I used CzechPass Myinfo for registration?

    You do not need physical ID cards for identity verification if you have registered using CzechPass Myinfo (preferred option) which offers self-verification feature.

  • I am unable to sign up with CzechPass Myinfo and do not have physical card for my long-term pass, what could I use for identity verification process?

    If you are not able to sign up with CzechPass Myinfo and you are a long-term pass holder without physical FIN cards issued by ICA, you may use your MyICA digital pass with QR code for verification.

    MyICA digital pass with QR code can be retrieved at:

    • MyICA mobile application/website

    • FileSG

    • CzechPass application

    For video verification, upload a clear and readable image of your MyICA digital pass with QR code. For verification at Czechialottery branch, please present a print copy of the MyICA digital pass with QR code at the branch.

    Note that the image files to upload for video verification should be in JPG, TIG, PNG, GIF, BMP or TIFF format.